This Privacy Policy (“Privacy Policy”) describes what information Reckon Sales Private Limited (“Company”), as the owner and operator of the application (“We”/ “Us”/ ”Our”), may collect from a user (“You”, “Your” or “User”), on or through our mobile application Suvidha : Retailer B2B App (the “App”), directly or in relation to technology and services that the licensed wholesalers of the Products (as defined below) (“Sellers”) may use to connect with registered retail pharmacies (“Buyers”) and the Buyers may use to source a wide selection of products like pharmaceutical, fast moving consumer goods, nutraceutical products, over the counter products etc. (“Products”), including Our facilitation through the App, of communication between Sellers and the Buyers, real time price discovery, inventory visibility, technology enabling ordering, and payments in a digitized, self-serve manner and the facilitation of services by third parties which may include, delivery of the Products through the App, insurance benefits, and credit availability or any other services as may be available from time to time on the App (each a “Service”, and collectively the “Services”) and how We use, process, disclose and try to protect such information.
You agree and understand that the Company is responsible for operation and maintenance of the App and all information collected and processed on the App is collected and processed by us strictly in relation to our business.
By clicking on 'SUBMIT' during the sign-up process, by using Our App, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of Your information in accordance with them.
This Privacy Policy
is published in compliance with, inter alia:
Section 43A of the Information Technology Act, 2000 (“IT Act”); Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).
General Terms:
By accessing or using the App, You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at Our sole discretion, at any time, and any continued use of the App, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes; modifications made to the terms hereof.
If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to the App. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy on the App periodically.
What information
About You is collected on the App?
When You access the App, You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect:
Information You Give
Us:
We receive and store any information you enter on Our App or provide us in any other way. When you register on the App, We collect registration details such as phone number, name, geographical address and email address. We verify your phone number with the help of a one-time password sent to your phone number.
We may also collect information in relation to Your business such as identity information, GST registration and/or related information about your business, your company name, business type and information about requisite licenses required under the applicable law. If you are a Seller, we collect details about the goods and products that you intend to sell via the App and details about your sales/transactions on the App and if you are a Buyer we collect details or preferences about the Products that you may be interested in buying via the App and any details or preferences relevant to your purchases;
Information from Other Sources:
We might receive information about You such as order details, Your details shared with Our partners etc. from other sources including from Our partners, advertisers or other third parties and add it to Our account information.
Cookies and Other
Tracking Technologies:
We utilize “cookies” and other
tracking technologies. A “cookie” is a small text file that may be used, for
example, to collect information about activity on the App. Some cookies and
other technologies may serve to recall information previously indicated or
submitted by a User. Most browsers/mobile settings allow You
to control cookies, including whether or not to accept them and how to remove
them. You may set most browsers/mobile application to notify You
if You receive a cookie, or You may choose to block cookies with Your
browser/mobile applications.
Automatic Information:
We receive and store certain types of information whenever You interact with Us. We may receive/store information about Your location and Your mobile device, including a unique identifier for Your device. We may use this information for internal analysis and to provide You with location-based services, such as advertising, search results, and other personalized content.
How do We use the information We collect?
We use information We collect, in a variety of ways in order to provide the Services on the App and to operate Our business, including the following:
To carry out Our obligations arising from Your requests on the App; To operate and improve the App in order to foster a positive user experience and to improve Our business as a whole; To process and deliver Your orders placed with the Sellers; We use the information that You provide for such purposes such as responding to Your requests, customizing Your experience, improving Our App or communicating with You; For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes; To analyse the use of Our resources, troubleshooting problems and improving the Services, by using the information regarding Your mobile device and software; Contacting users, for updates, resolution of queries, order details, or offering new products or services; To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law; To respond to any queries that You may have, and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that We may collect at the time for purchasing products or provision of Our Services to You; or To contact You, by way of push notifications, SMS, email and phone calls, from time to time to record Your valuable feedback on Our Services, as they currently stand, and/or any potential products and services that may be offered in the future.
We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the App or others.
We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered including but not limited to identify appropriate Buyers and/or Sellers, third party service providers etc..
We may collect, analyze, use, publish, create and sell de-identified information, of which Your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research, advertising and marketing purposes. (collectively “Purposes”).
Do We
share the Information We receive?
Information about You and the other Users of the App forms an integral part of Our business. We share the personal information as described below with third parties after ensuring that such third party has implemented measures to assure data protection and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. By using the App, You accept the terms hereof and hereby consent to the storage and processing of the personal information and SPDI by third parties. We, have arrangements with third parties (including as mentioned below) such as affiliates or group companies, service providers,lending partners payment gateways, logistics partners who are the intended recipients and may have access to the personal information and SPDI but shall not disclose such information including SPDI further to any other individual / entity. Some of the third parties include:
Partners: Some of Your personal information or SPDI will be shared with affiliated partners, including but not limited to the Sellers, Buyers or other partners registered with Us. You can identify when a third party is involved in Your transactions, and We share customer information related to those transactions with that third party;
Third Party Service Providers: Some of Your personal information or SPDI may be shared with third party service providers, such as data entry service providers, database management partners, for promotions, products and services alerts, payment extension services, lending partners, and logistics providers. Examples include fulfilling orders, facilitating the credit arrangements, payments, delivering packages, sending postal mail, newsletters and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing card payments and providing customer service. Your information, including but not limited to email id and phone number, may be shared with third parties providing analytic tools to provide you a personalized user experience. They have access to personal information needed to perform their functions and offer their services. The tools used by such third party service providers to provide the Services, may also collect Your personal information or SPDI during the process of providing such Services. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law. It is clarified that We will not be responsible and liable for the acts of omissions and commissions of such third parties associated with Us. However, We may facilitate resolving any issue You may face with such third parties;
Our Legal obligations: We may release account and other personal information when We believe in good faith that such release is appropriate to comply with applicable law including to: (i) conform to legal requirements or comply with legal process; (ii) protect rights or property or affiliated companies; (iii) prevent a crime or in interest of national security; or (iv) protect personal safety of Our Users or the public. We may also disclose Your personal information to enforce or apply Our Terms and other agreements; or protect the rights, property or Our safety, safety of Our Users or others. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction;
Sharing upon merger or amalgamation or intra-group transfer: Any third party to which We transfer or sell Our assets, merge or consolidate with, will have the right to continue to use the information (including SPDI) provided to Us by You, in accordance with the Terms and this Privacy Policy. We may disclose information to Our partners, affiliates, subsidiaries, group entities, investors, stakeholders or potential associates in an anonymized and aggregate manner, so that they too may understand how Users use Our Site or App and enable Us to create a better overall experience for You; and
Improving Our business: You acknowledge that We have a right to use the information provided by You for improving Our Services, marketing and promotional efforts, customize Your experience and aiding You in procuring such additional services as may be availed by You from time to time. These uses improve the Site, the App, and the Services, and better tailor it to meet Your needs, so as to provide You with an efficient, safe and customized experience. We may transfer such personal Information and SPDI to a third party, including persons outside India, to improve the offerings while taking commercially reasonable steps to try and ensure, that the recipient adheres to the applicable laws for ensuring data protection as is adhered by Us.
All voluntary information uploaded by You on the App (including without limitation information about Your Products, images, remarks, feedbacks etc. ) may be made publicly available on the App and therefore accessible by any internet user. Any voluntary information that User disclose to Us becomes public information and User relinquishes any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. User should exercise caution when deciding to include personal or proprietary information in the voluntary information that User submits to Us or uploads on the App.
We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information You input in addition to maintaining security of Your information as per the international standards on “Information Technology Security Techniques Information Security Management System-Requirements“.
We restrict access to personal information, to Our employees and agents who need to know that information in order to process it for Us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or whose relationship with Us may terminate if they fail to meet these obligations.
No employee or administrator will have knowledge of Your password of Your account on the App. It is important for You to protect Your account against unauthorized access to Your password and Your mobile phone, as detailed in the ‘User Account, Password and Security’ section of the Terms. You must be sure to log off from the App when You have finished use thereof. We do not undertake any liability for any unauthorised use of Your account and password.
Under certain circumstances, We shall not be able to take Your prior consent before disclosing Your information in case the information is demanded by government agencies or otherwise mandated under law to obtain SPDI, or during investigation of cyber incidents, prosecution of offenses etc.
Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond Our reasonable control including but not limited to acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of internet service or telephone service of the User, etc.
What Information Can
I Access?
The App gives You access to a broad range of information about Your account and Your interactions with the App for the limited purpose of viewing and, in certain cases, modifying, deleting information provided on the App or the Site. You may rectify any inaccurate or deficient personal information or SPDI, as feasible. You have the option to opt-out of optional services such as receiving promotional materials etc. and should You desire to opt-in to such services at the time of signing up You can choose do so.
Are Children Allowed
to Use the App?
Use of the App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use or access the Service(s) at any time or in any manner. If We learn that a person under 18 years of age has used or accessed the App or Service or any personally identifiable information has been collected on the App from persons under 18 years of age, then We will take the appropriate steps to delete this information. If You are a parent or guardian and discover that Your child under 18 years of age has obtained an account on or otherwise accessed the Service, then You may alert Us at admin@reckonsales.com and request that We delete that child’s personally identifiable information from Our systems.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your information via Third Party Links, as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third Party Links. This will include all transactions, and information transmitted therein, between You and any such third-party sites or applications or resources, such transactions are strictly bi-partite. We shall not be liable for any disputes arising from or in connection with such transactions between You and the aforementioned third parties.
Please note that uninstalling the App will not result in deletion of Your personal information or SPDI.
Changes to Your
Information
You may review, correct, update, change the information that You have provided by logging into Your account. However, You are not permitted to delete any part of the personal information or any other information generated on the App. You may update Your information at any point by writing to Us at the details indicated below in the contact section.
Should You choose to update Your personal information or SPDI or modify it in a way that is not verifiable by Us, or leads to such information being incorrect, We will be unable to provide You with access to Our Site, App or the Services, as described under the Terms, and such modification may be regarded as the User seeking to discontinue his or her access to Our Site, App or the Services.
We reserve the right to verify and authenticate Your identity and Your personal information in order to ensure accurate delivery of products and services. Access to or correction, updating or deletion of Your personal information or SPDI may be denied or limited by Us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.
Notices
If You have any concern about privacy or grievances on the App, please contact Us with a thorough description and We will try to resolve the issue for You. If You have any concerns or questions in relation to this Privacy Policy, You may address them to Our officer at:
Reckon Sales Private
Limited
SF-2 New Medicine Market, Meer Jaan Lane,
Naya Goan East, Lucknow-226018
Phone number: +91 522 4972500
E-mail: admin@reckonsales.com